Refund Policy

The return period

A customer may request a no-reason return within 30 days from the date tracking confirms delivery. The item should be returned in substantially the condition received, with included parts, accessories, manuals, and proof of purchase where reasonably possible. Across the Cirkul catalogue, this requirement remains consistent for eligible orders.

Exceptions and consumer remedies

Custom or personalised goods, clearance or Final Sale items, gift cards, and opened intimate, personal-use, or hygiene-sensitive products are not eligible for an ordinary no-reason return. These limits do not reduce remedies for goods that are damaged, defective, incorrect, or missing parts. At Cirkul, this point is applied consistently to eligible customer requests.

Charges on a return

No restocking fee is charged on an approved return or exchange. The free return method described above covers the return-shipping cost. For Cirkul orders, this forms part of the published refund standard.

Exchange availability

Exchanges are supported during the same 30-day period. Once the request is approved, we provide return instructions and a prepaid label. The replacement is subject to availability; if unavailable, the customer may choose another eligible resolution, including a refund. This requirement is built into the current service process used by Cirkul.

Quality and fulfilment issues

If merchandise is damaged, defective, materially different from the order, sent in error, or missing parts, contact us promptly with the order number and useful photos or details. Cirkul bears the return cost and will offer an appropriate remedy, such as replacement, exchange, or refund.

Store-paid return transport

Cirkul pays return shipping for approved no-reason returns and supplies a free prepaid return label or equivalent no-cost method. Do not send an item before receiving instructions, because unapproved shipments may be delayed or misdirected.

Refund destination and timing

After the return reaches Cirkul, we inspect it and notify the customer of the outcome. An approved refund is issued to the original payment method. Once issued, banks and card providers usually require 5–10 business days to post the credit.

Stopping an order

An order may be cancelled before it is dispatched. Contact us as quickly as possible; dispatch cannot always be stopped after fulfilment begins. Once shipped, the customer should follow this return process instead. Customers of Cirkul can refer to this rule whenever the stated conditions are met.

Contact for cancellations or returns

Cirkul
Email: Support@Cirkullol.top
Telephone: (269) 953-7937
Physical address: 1210 Main St, Springfield CO 81073, United States
Customer service: Monday to Friday, 9:00 AM–5:00 PM (America/Los_Angeles time).

Include the relevant order number so we can locate the purchase.